Return & Refund Policy

SELVYNE — Return & Refund Policy

Last updated: February 20, 2026

We want you to feel completely confident in your SELVYNE purchase. This policy explains two things: our 60-Day Sculpting Guarantee, and our standard return process for orders outside that guarantee.

1. The SELVYNE 60-Day Sculpting Guarantee

Every SELVYNE order is covered by our 60-Day Sculpting Guarantee. Use the product as directed for 60 days. If you don't see visibly firmer, less puffy results, email us at contact@selvyne.com with the subject line "Refund" and your order number.

  • No return shipment required
  • No restocking fee
  • Full refund of your product purchase, issued to your original payment method within 5–10 business days of approval

This guarantee applies once per household and to one order per customer. It covers the product itself; original shipping charges are non-refundable.

2. Standard Returns (Unopened or Unwanted Items)

If you'd like to return an item for a reason other than the Sculpting Guarantee above — for example, you ordered the wrong item or changed your mind before opening it — the following terms apply.

Eligibility

  • Returns must be requested within 30 days of the delivery date.
  • Products must be unopened, unused, and in their original packaging to be eligible for a refund.
  • Opened or used products are not eligible for a standard return (they remain eligible under the 60-Day Sculpting Guarantee above).
  • Proof of purchase (order number or confirmation email) is required.

Return Shipping

  • Return shipping costs are the responsibility of the customer.
  • We recommend using a trackable shipping method, as SELVYNE is not responsible for items lost or damaged in transit back to us.
  • Original shipping fees (if any were charged) are non-refundable.

How to Start a Return

  1. Email contact@selvyne.com with your order number and the reason for your return.
  2. We'll confirm your eligibility and provide the return address.
  3. Ship the item back at your own expense within 14 days of receiving return confirmation.
  4. Once we receive and inspect the item, we'll process your refund to your original payment method within 5–10 business days.

Non-Returnable Items

  • Opened or used products (covered instead by the 60-Day Sculpting Guarantee)
  • Final sale or clearance items, if marked as such at checkout
  • Gift cards

3. Damaged or Incorrect Orders

If your order arrived damaged, defective, or incorrect, please contact us at contact@selvyne.com within 7 days of delivery with your order number and a photo of the issue. We will cover the cost of shipping a replacement or issuing a refund — you will not be asked to pay return shipping in this case.

4. Late or Missing Refunds

If you haven't received a refund within 10 business days of approval, please first check with your bank or card provider, as processing times vary. If you still have not received it, contact us at contact@selvyne.com and we'll look into it.

5. Exchanges

We currently do not offer direct exchanges. If you'd like a different product, please follow the return process above and place a new order separately.

6. Contact Us

Questions about a return or your order?

Selvyne 5830 Street, Casper, Wyoming, United States Email: contact@selvyne.com Website: www.selvyne.com